Mike: Oh yeah you are right, just give me a couple minutes, ill fix that. Me: I thought you just said I cancelled my subscription on July 21? Why would it charge me the 26th? Mike (takes 2-3 minutes to find proper answer and consult with other employees) Oh i see, it looks like your card was denied a charge for the subscription on July 26th, so it was replacing that. Me: So then why was I charged on August 1st for my subscription? Me: I dont need it, I needed it for a school class and I am not going to pay for it when I am taking Math coruses that don’t need word, excel or powerpoint. Yes it looks like you cancelled your account on the 21st of July, why did you cancel? Mike (Microsoft): Ok sure I can help you (collects info) Please wait…. Me: I was calling because I have a charge on my account on 8/1 and I cancelled my Office 2013 subscription a while ago. SAP, HTML, DHTML, XML and extensive technology skill sets with proprietary software or order entry systems. Excellent customer service and problem solving skills, as well as a high degree of technical knowledge and high retention rate of training material. Front desk reception, accepting payments, scheduling technician’s service calls.įirst Responder and CPR trained. Assist clients via phone with hardware and software trouble shooting, as well as quotes and service appointments. Negotiate and establish business to business service contracts and computer hardware and software sales. Total Technology Solutions, Pittsfield, MA Knowledge of telecommunications products, proprietary order entry programs, satellite television products and telephony hardware. Assure legality of all service contracts and sales between consumers and clients such as Echostar Satellite LLC, SBC California, and Telus Communications. Ensure quality and legality of outgoing sales in outbound call center. Order entry and review of telecommunications sales in SBC’s Direct EDI software. Communicated directly with dealers with sales and support of all products through phone and email. ![]() Support dealers searching online databases and web resources for technical specifications on the fabrication process of window shadings. ![]() Assist window textile dealers and fabricators with set up, administration, and management of online ordering accounts via Direct Connect, PIC and SAP.
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